Shipping policy

Shipping & Returns Policy – Pacific Ocean

At Pacific Ocean, we are committed to delivering premium men’s grooming products with a smooth and reliable shopping experience.

Shipping Policy

Processing Time
All orders are processed within 1–2 business days after confirmation. Orders are not processed or shipped on Sundays or public holidays.

Shipping Duration
Once dispatched, orders are delivered within 7–9 business days, depending on your location.

Shipping Charges

  • Shipping charges (if applicable) will be calculated and displayed at checkout.
  • We may offer free shipping on selected orders or promotional campaigns.

Order Tracking
Once your order is shipped, you will receive a tracking ID via email/SMS to monitor your delivery status in real time.

Delivery Delays
While we strive to deliver within the promised timeframe, delays may occur due to:

  • High order volume
  • Courier issues
  • Natural or unforeseen circumstances

We appreciate your patience in such cases.

Returns & Replacement Policy

We maintain strict quality checks, but if something isn’t right, we’re here to help.

Return Window
You can request a return or replacement within 5 days of delivery.

Eligibility for Returns
To be eligible:

  • Product must be unused and in original packaging
  • Must include all original tags, seals, and invoice
  • Product should not be damaged due to misuse

Non-Returnable Items

  • Used or opened grooming products (for hygiene reasons)
  • Items purchased during clearance or special sales (if specified)

Damaged or Wrong Product
If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery
  • Share clear images/videos as proof
  • We will arrange a replacement or refund at no extra cost

Refund Policy

  • Once your return is approved, refunds will be processed within 5–7 business days
  • The amount will be credited to your original payment method

Important Notes

  • Pacific Ocean reserves the right to decline returns that do not meet the above conditions
  • Customers may be responsible for return shipping charges unless the issue is from our side

Contact Us

For any shipping or return-related queries, reach out to our support team:
Email: pacificoceann09business@gmail.com